[tor-commits] r25811: {website} improve the support faq answer. (website/trunk/docs/en)

[Andrew Lewman]

Author: phobos
Date: 2012-09-20 18:59:07 +0000 (Thu, 20 Sep 2012)
New Revision: 25811

Modified:
   website/trunk/docs/en/faq.wml
Log:
improve the support faq answer.


Modified: website/trunk/docs/en/faq.wml
===================================================================
--- website/trunk/docs/en/faq.wml	2012-09-20 18:47:04 UTC (rev 25810)
+++ website/trunk/docs/en/faq.wml	2012-09-20 18:59:07 UTC (rev 25811)
@@ -377,23 +377,22 @@
     <a id="SupportMail"></a>
     <h3><a class="anchor" href="#SupportMail">How can I get support?</a></h3>
 
-    <p>There is no official support for Tor. Your best bet is to try the following:</p>
+    <p>Your best bet is to first try the following:</p>
     <ol>
     <li>Read through this <a href="<page docs/faq>">FAQ</a>.</li>
     <li>Read through the <a href="<page docs/documentation>">documentation</a>.</li>
     <li>Read through the <a
     href="https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-talk">tor-talk
     archives</a> and see if your question is already answered.</li>
-    <li>Join our <a href="irc://irc.oftc.net#tor">irc channel</a> and
+    <li>Join our <a href="ircs://irc.torproject.org#tor">irc channel</a> and
     state the issue and wait for help.</li>
     <li>Send an email to <a
-    href="mailto:help at rt.torproject.org">help at rt.torproject.org</a>.
-    These are volunteers who may be able to help you but you may not
-    get a response for days.</li>
+    href="mailto:help at rt.torproject.org">help at rt.torproject.org</a>.</li>
+    <li>If all else fails, try <a href="<page about/contact>">contacting us</a> directly.</li>
     </ol>
 
     <p>If you find your answer, please stick around on the IRC channel or the
-    mailing list and answer questions from others.</p>
+    mailing list to help others who were once in your position.</p>
 
     <hr>