[tor-bugs] #34081 [Internal Services/Tor Sysadmin Team]: Undo giving@ to RT, redirect to grants team

Tor Bug Tracker & Wiki blackhole at torproject.org
Sat May 2 06:01:47 UTC 2020


#34081: Undo giving@ to RT, redirect to grants team
-------------------------------------------------+------------------------
 Reporter:  ggus                                 |          Owner:  tpa
     Type:  task                                 |         Status:  closed
 Priority:  Medium                               |      Milestone:
Component:  Internal Services/Tor Sysadmin Team  |        Version:
 Severity:  Normal                               |     Resolution:  fixed
 Keywords:                                       |  Actual Points:
Parent ID:                                       |         Points:
 Reviewer:                                       |        Sponsor:
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Comment (by arma):

 I think we should leave the rt queue intact. Next week ggus and others
 will do an rt training for new rt users, and having the giving queue there
 will let people look at, and practice handling, the mails that came in
 already.

 Part of the challenge, it turns out, is that in the past some folks used
 giving at tpo as the email address for external Tor accounts, so it's where
 password reset urls go. The better idea is to shift all of those external
 accounts so they use something else, like finance-admin at tpo, and then
 giving@ can be what it is designed for, which is humans trying to reach
 humans.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/34081#comment:3>
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