[tor-bugs] #34081 [Internal Services/Tor Sysadmin Team]: Undo giving@ to RT, redirect to grants team
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Sat May 2 06:01:47 UTC 2020
#34081: Undo giving@ to RT, redirect to grants team
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Reporter: ggus | Owner: tpa
Type: task | Status: closed
Priority: Medium | Milestone:
Component: Internal Services/Tor Sysadmin Team | Version:
Severity: Normal | Resolution: fixed
Keywords: | Actual Points:
Parent ID: | Points:
Reviewer: | Sponsor:
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Comment (by arma):
I think we should leave the rt queue intact. Next week ggus and others
will do an rt training for new rt users, and having the giving queue there
will let people look at, and practice handling, the mails that came in
already.
Part of the challenge, it turns out, is that in the past some folks used
giving at tpo as the email address for external Tor accounts, so it's where
password reset urls go. The better idea is to shift all of those external
accounts so they use something else, like finance-admin at tpo, and then
giving@ can be what it is designed for, which is humans trying to reach
humans.
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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/34081#comment:3>
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