[tor-bugs] #31243 [Internal Services/Tor Sysadmin Team]: TPA-RFC-2: define how users get support, what's an emergency and what is supported

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#31243: TPA-RFC-2: define how users get support, what's an emergency and what is
supported
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 Reporter:  anarcat                              |          Owner:  anarcat
     Type:  task                                 |         Status:
                                                 |  needs_revision
 Priority:  Medium                               |      Milestone:
Component:  Internal Services/Tor Sysadmin Team  |        Version:
 Severity:  Normal                               |     Resolution:
 Keywords:  tparfc                               |  Actual Points:
Parent ID:                                       |         Points:
 Reviewer:                                       |        Sponsor:
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Comment (by hiro):

 I think the draft is actually good as a start. I just would like to add
 that as the sysadmin team is currently small and there might be specific
 situations where a code RED might require more time than expected and as a
 organization we need to do an effort in understanding that.

 Another observation I have is that we could add to this a procedure
 regarding when and if the sysadmin team decide to adopt a service.

 E.g. gitlab. If we shutdown tor git at some point that would be where all
 our code lives and that worries me a bit because I think that would become
 a complex first tier service.

 In this procedure we might take into account that if a team request a
 service they have to be also responsible for it. I.e. dedicating time and
 resources to maintain the service. Sometimes if the service is important
 for the organization we should require that at least a few people from the
 org step up and take that service as a collective responsibility.

 These are just a few observations.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31243#comment:8>
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