[tor-bugs] #31243 [Internal Services/Tor Sysadmin Team]: 2. define how users get support, what's an emergency and what is supported

Tor Bug Tracker & Wiki blackhole at torproject.org
Thu Jan 16 17:23:17 UTC 2020


#31243: 2. define how users get support, what's an emergency and what is supported
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 Reporter:  anarcat                              |          Owner:  anarcat
     Type:  task                                 |         Status:
                                                 |  assigned
 Priority:  Medium                               |      Milestone:
Component:  Internal Services/Tor Sysadmin Team  |        Version:
 Severity:  Normal                               |     Resolution:
 Keywords:                                       |  Actual Points:
Parent ID:                                       |         Points:
 Reviewer:                                       |        Sponsor:
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Comment (by anarcat):

 we should setup tiers of supported services somehow. it seems a priority
 short list of services that should stay up is the "donation and main
 websites, and the incoming email forwards service". but maybe we can have
 three tiers, with that list being the first one.

 maybe it could be:

  * first tier: donation site, main website, incoming email
  * second tier: other sysadmin services (e.g. irc bouncer)
  * third tier: current "service admin" services (e.g. gitlab)?

 This doesn't mean service admins shouldn't prioritize their stuff, but it
 would give sysadmins the opportunity to prioritize work on the sysadmin
 services there.

 of course, maybe we want to change that distinction between service admins
 and sysadmins as well. As things stand now, i'm keeping that distinction,
 but I doubt it will be very feasible when/if the git/trac/gitlab server
 crashes for me, even as a sysadmin, to pretend it's not my responsability.
 ;)

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31243#comment:3>
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