[tor-bugs] #30941 [Circumvention/BridgeDB]: Need better instructions for requesting bridges via email

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#30941: Need better instructions for requesting bridges via email
-------------------------------------------------+-------------------------
 Reporter:  pili                                 |          Owner:  phw
     Type:  defect                               |         Status:
                                                 |  needs_review
 Priority:  Medium                               |      Milestone:
Component:  Circumvention/BridgeDB               |        Version:
 Severity:  Normal                               |     Resolution:
 Keywords:  ux-team, s30-o22a2, anti-            |  Actual Points:
  censorship-roadmap-2020Q1                      |
Parent ID:  #31279                               |         Points:  1
 Reviewer:  cohosh                               |        Sponsor:
                                                 |  Sponsor30
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Changes (by phw):

 * status:  assigned => needs_review


Comment:

 I have a fix in my
 [https://github.com/NullHypothesis/bridgedb/compare/develop...defect/30941?expand=1
 defect/30941] branch. Here's what the code does:

 * Respond with obfs4 (or whatever is configured in `DEFAULT_TRANSPORT`)
 bridges if the user's request is invalid or empty.
 * Remove the help email (which you would previously get after sending an
 invalid request or a request that contains "get help") because we no
 longer need it.
 * Simplify the automatic response as discussed above in this ticket.
 * Make it clear that the email response is automatically generated as
 [https://trac.torproject.org/projects/tor/ticket/30941#comment:16 cohosh
 suggested].

 Here's what BridgeDB's new email response will look like:
 {{{
 [This is an automated email.  Please do not reply.]

 Here are your bridges:

 obfs4 1.1.1.1:1111 ...
 obfs4 2.2.2.2:2222 ...

 Add these bridges to your Tor Browser by opening your browser
 preferences, clicking on "Tor", and then adding them to the "Provide a
 bridge" field.

 If these bridges are not what you need, reply to this email with one of
 the following commands in the message body:

   get bridges            (Request unobfuscated Tor bridges.)
   get ipv6               (Request IPv6 bridges.)
   get transport TYPE     (Request obfuscated bridges. Replace TYPE with
 'obfs4'.)
   get key                (Get a copy of BridgeDB's public GnuPG key.)
 }}}
 Note that "get key" is still supported but we will get rid of this
 functionality in #17548.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/30941#comment:18>
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