[tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation
Tor Bug Tracker & Wiki
blackhole at torproject.org
Sun Sep 1 20:38:23 UTC 2019
#28533: bridgesdb: replace the message to mail support with a link to the
documentation
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Reporter: emmapeel | Owner: phw
Type: defect | Status: assigned
Priority: High | Milestone:
Component: Circumvention/BridgeDB | Version:
Severity: Normal | Resolution:
Keywords: ex-sponsor-19 | Actual Points:
Parent ID: | Points: 1
Reviewer: | Sponsor: Sponsor30-can
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Comment (by ggus):
Hi,
In the last months we started to receive a lot of blank emails from mobile
users (with "sent from my iPhone" signatures) in frontdesk queue.
Intrigued by this phenomenon, I opened bridges.torproject.org on my mobile
and, my hypothesis is that users are scrolling down all the page and
instinctively selecting frontdesk email (hey, UX team! _o/ ).
Also, there's an email icon on the website footer redirecting users to
frontdesk.
We should asap:
- Remove frontdesk contact from the footer;
- Change text to:
{{{
My bridges don't work! I need help!
If your Tor Bridges don't work, please check our Tor Browser Manual -
https://tb-manual.torproject.org/circumvention/ and our Support Portal -
https://support.torproject.org/#censorship . If you need a new bridge,
send an email to bridges at torproject.org and try again.
}}}
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/28533#comment:7>
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