[tor-bugs] #31506 [Applications/Tor Browser]: Write up comprehensive advice to "Tor unexpectedly exited", and link to it from inside Tor Browser

[Tor Bug Tracker & Wiki]

#31506: Write up comprehensive advice to "Tor unexpectedly exited", and link to it
from inside Tor Browser
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 Reporter:  arma                      |          Owner:  tbb-team
     Type:  defect                    |         Status:  new
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Comment (by gk):

 Replying to [comment:8 arma]:
 > Replying to [comment:7 gk]:
 > > Replying to [comment:6 pili]:
 > > > ggus: do we have enough information here to write up an FAQ/Support
 portal answer?
 > > >
 > > > Part 2 will be to link to this from Tor Browser
 > >
 > > How would that part help given that the users hitting that problem
 *fail to start* Tor Browser?
 >
 > They're not failing to start Tor Browser. Tor Browser is failing to
 start Tor. When it happens, Tor Browser can point the user to some hints
 for what to try to fix, rather than just telling the user that it was
 unexpected.

 Yes, but it seemed to me Pili's idea was to write something up on our
 website (which we should do) and then *link* to it from the browser. I
 don't see how that second part should work given that the users
 encountering the problems we plan to write about don't have a functioning
 Tor Browser which could follow that link. So, we rather need to include
 help directly into Tor Browser (which reminds me at shipping the Tor
 Browser manual inside Tor Browser in particular for users that have
 trouble to get Tor Browser going, which we have tried to do for years
 now).

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31506#comment:9>
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