[tor-bugs] #30869 [Internal Services/Service - nextcloud]: [Nextcloud] Feedback re: collaborative document editing

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#30869: [Nextcloud] Feedback re: collaborative document editing
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 Reporter:  alsmith                              |          Owner:
                                                 |  nextcloud-admin@…
     Type:  defect                               |         Status:  new
 Priority:  Medium                               |      Milestone:
Component:  Internal Services/Service -          |        Version:
  nextcloud                                      |
 Severity:  Normal                               |     Resolution:
 Keywords:  nextcloud, migration                 |  Actual Points:
Parent ID:  #29415                               |         Points:
 Reviewer:                                       |        Sponsor:
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Comment (by micah):

 Replying to [comment:16 alsmith]:
 > Replying to [comment:2 arma]:
 >
 > > Replying to [comment:1 alsmith]:
 > >
 > >
 > > > Another issue I'm noticing: When I download a document (.xlxs and
 .docx so far) from NextCloud, I get a many-days-old version of the
 document instead of what is in the collaborative editing version of the
 document.
 > > >
 > > >
 > >
 > > Oh hey, I saw an issue with nc.riseup.net that matches this behavior:
 Gaba pointed me to an xlsx hosted there, and the online version worked
 (after spending a few minutes loading), but the downloaded version was
 just a blank xlsx file. I was confused, but maybe it was giving me the
 many-days-old version, i.e. back when it first started.
 >
 > Haven't been able to replicate this problem yet, but it seems something
 similar but opposite is happening as well, as reported to me by Bekeela:
 >
 >  * I sent Bekeela a link to an xlsx doc. I had created this document
 roughly 15 minutes before sending it to her.
 >
 >  * Half an hour later, Bekeela visited the link and the collaborative
 editing version of the document was blank. She was then served this error
 "The editor version has been updated. The page will be reloaded to apply
 the changes." Nothing happened.
 >
 >  * She had to download, and once she did, the content was available.

 Yeah, this happened to everyone in Tor - it was a result of me updating
 the OnlyOffice software. It seems that whenever the software is updated,
 users have to clear their browser cache before it will work for them. This
 is quite unfortunate, because typically I should be able to update the
 software, and you will just see the new one next time you load it.

 Worse, is the Source fonts I added before are now not available. When I
 tried to re-add them to the new version, it produced an error. So we've
 been working on a fix for this, but it will likely result in having to
 update the software again :o

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/30869#comment:17>
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