[tor-bugs] #31243 [Internal Services/Tor Sysadmin Team]: 2. define how users get support, what's an emergency and what is supported

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#31243: 2. define how users get support, what's an emergency and what is supported
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     Reporter:  anarcat                              |      Owner:  tpa
         Type:  task                                 |     Status:  new
     Priority:  Medium                               |  Milestone:
    Component:  Internal Services/Tor Sysadmin Team  |    Version:
     Severity:  Normal                               |   Keywords:
Actual Points:                                       |  Parent ID:  #30881
       Points:                                       |   Reviewer:
      Sponsor:                                       |
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 Extract from parent ticket:

 = 2. Are "the 3 empowering policies" defined and published?

 http://opsreportcard.com/section/2

 Specifically, this is three questions:

 == How do users get help?

 Right now, this is unofficially "open a ticket in Trac", "ping us over IRC
 for small stuff", or "write us an email". This could be made more official
 somewhere.

 == What is an emergency?

 I am not sure this is formally defined.

 == What is supported?

 We have the distinction between systems and service admins. We did
 [https://trac.torproject.org/projects/tor/wiki/org/meetings/2019Stockholm/Notes/SysadminTeamRoadmapping
 talk in Stockholm] about clarifying that item, so this is worth expanding
 further.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31243>
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