[tor-bugs] #30881 [Internal Services/Tor Sysadmin Team]: answer the opsreportcard questionnaire, AKA the "limoncelli test"

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#30881: answer the opsreportcard questionnaire, AKA the "limoncelli test"
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 Reporter:  anarcat                              |          Owner:  anarcat
     Type:  task                                 |         Status:
                                                 |  assigned
 Priority:  Medium                               |      Milestone:
Component:  Internal Services/Tor Sysadmin Team  |        Version:
 Severity:  Normal                               |     Resolution:
 Keywords:                                       |  Actual Points:
Parent ID:                                       |         Points:
 Reviewer:                                       |        Sponsor:
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Comment (by anarcat):

 = 2. Are "the 3 empowering policies" defined and published?

 http://opsreportcard.com/section/2

 Specifically, this is three questions:

 == How do users get help?

 Right now, this is unofficially "open a ticket in Trac", "ping us over IRC
 for small stuff", or "write us an email". This could be made more official
 somewhere.

 == What is an emergency?

 I am not sure this is formally defined.

 == What is supported?

 We have the distinction between systems and service admins. We did
 [https://trac.torproject.org/projects/tor/wiki/org/meetings/2019Stockholm/Notes/SysadminTeamRoadmapping
 talk in Stockholm] about clarifying that item, so this is worth expanding
 further.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/30881#comment:2>
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