[tor-bugs] #31242 [Internal Services/Tor Sysadmin Team]: switch root@ aliases and possibly other torproject-admin@ aliases to RT

[Tor Bug Tracker & Wiki]

#31242: switch root@ aliases and possibly other torproject-admin@ aliases to RT
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     Reporter:  anarcat                          |      Owner:  anarcat
         Type:  task                             |     Status:  assigned
     Priority:  Medium                           |  Milestone:
    Component:  Internal Services/Tor Sysadmin   |    Version:
  Team                                           |
     Severity:  Normal                           |   Keywords:
Actual Points:                                   |  Parent ID:
       Points:                                   |   Reviewer:
      Sponsor:                                   |
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 [https://trac.torproject.org/projects/tor/wiki/org/meetings/2019Stockholm/Notes/SysadminTeamRoadmapping
 As discussed in Stockholm] and [http://opsreportcard.com/section/1
 recommended in the ops report card] (see #30881), we should have a way to
 track requests. Trac provides a way to do that for people that have a Trac
 account, but it has a few downsides:

  * non-Trac users cannot submit isssues
  * Trac users might not find the right component to see us
  * all issues are public which means some issues get sent to use in
 private
  * lots of email goes to that private email address, which means lots of
 noise and it forces admin to sort through those emails on the client side

 Trac and issue trackers in general suffer from a "infinite to do list of
 death" where the queue is never empty and we can never resolve all issues
 because urgent requests are mixed with long term project management, which
 makes it hard to find the former and organise the latter

 We have an RT instance which we could use to accept requests and sort
 root@ emails. First start by sending root email there then see if it
 pleases us, then switch most support there.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31242>
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