[tor-bugs] #30881 [Internal Services/Tor Sysadmin Team]: answer the opsreportcard questionnaire, AKA the "limoncelli test"

[Tor Bug Tracker & Wiki]

#30881: answer the opsreportcard questionnaire, AKA the "limoncelli test"
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 Reporter:  anarcat                              |          Owner:  anarcat
     Type:  task                                 |         Status:
                                                 |  assigned
 Priority:  Medium                               |      Milestone:
Component:  Internal Services/Tor Sysadmin Team  |        Version:
 Severity:  Normal                               |     Resolution:
 Keywords:                                       |  Actual Points:
Parent ID:                                       |         Points:
 Reviewer:                                       |        Sponsor:
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Comment (by anarcat):

 = Question 1. Are user requests tracked via a ticket system?

 http://opsreportcard.com/section/1

 The answer is: mostly yes. Most requests can be tracked here, in Trac, but
 some requests *do* come by email, on torproject-admin at tpo, and some of
 those *are* a little more difficult to track. Furthermore, that alias gets
 a lot of noise from servers, as root@ aliases are redirected there.

 Because Trac is public, we don't have a good way of tracking requests that
 should be private as well.

 Recommendation, as discussed in Stockholm: start experimenting with
 triaging root@ emails to RT, and possibly the rest of torproject-admin to
 RT as well.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/30881#comment:1>
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