[tor-bugs] #31052 [Internal Services/Services Admin Team]: Guest accounts in the ticketing system

[Tor Bug Tracker & Wiki]

#31052: Guest accounts in the ticketing system
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 Reporter:  gaba                                   |          Owner:  qbi
     Type:  project                                |         Status:  new
 Priority:  Medium                                 |      Milestone:
Component:  Internal Services/Services Admin Team  |        Version:
 Severity:  Normal                                 |     Resolution:
 Keywords:  ticket-system-migration                |  Actual Points:
Parent ID:  #30857                                 |         Points:
 Reviewer:                                         |        Sponsor:
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Comment (by gaba):

 Replying to [comment:11 hiro]:
 > Maybe we should think of gitlab (aka dip) as our internal project/issue
 management system. And consider github or another system for collecting
 bugs from other people. This way we aren't also overwhelmed with random
 issues...

 How this would work? It will not resolve the issue of having a
 disconnected ticket system with a tool to efficiently work on the roadmap
 and track work done.


 >
 > There are other open source projects that use github already (even in
 the anonymity space, for example securedrop), other use also or instead a
 forum (secruredrop uses discourse in addition to github
 https://forum.securedrop.org/)


 Yes. A forum to discuss issues at Tor would be a good thing...

 >
 > If we have a contributor that is active, we create an account for them.
 If they use a random protonmail (or any other email service) account they
 can stay anonymous too. A generic email address doesn't require someone to
 disclose anything about their real identity.


 I personally think we should:

 1. use gitlab with open registraton
 2. only allow users create accounts with specific mail domains.
 3. use a labels to organize and filter tickets that are accepted from
 guest accounts.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31052#comment:12>
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