[tor-bugs] #32460 [Webpages/Website]: download page has confusing flow, especially with donate banner

Tor Bug Tracker & Wiki blackhole at torproject.org
Tue Dec 3 15:11:40 UTC 2019


#32460: download page has confusing flow, especially with donate banner
------------------------------+----------------------
 Reporter:  arma              |          Owner:  hiro
     Type:  defect            |         Status:  new
 Priority:  Medium            |      Milestone:
Component:  Webpages/Website  |        Version:
 Severity:  Normal            |     Resolution:
 Keywords:  ux-team           |  Actual Points:
Parent ID:                    |         Points:
 Reviewer:                    |        Sponsor:
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Comment (by nah):

 Hi everyone!
 We have very good points here. I'm going to try to sum up.

 On previous training&research people said they are not used to know the
 icons of their OS, so they didn't know where to click to download the Tor
 browser. With the banners it seems the problem have escalated. We will
 have the opportunity to test the download page with different audiences in
 the following two weeks. So far, as I see here, we have the following
 hypothesis:

 1. Download usually start by itself in other websites - is it possible to
 make it happen without tracking users? If not - how about making a
 "warning" like: ''we do not track your device, please choose your
 compatible OS to download Tor''.

 2. Users don't know the icon of their OS -- if that is true, maybe
 labeling the icons would be an alternative? do you have other thoughts on
 that?

 3. Donate banner seems to make the download page more confusing. What do
 you think about removing the banner only from the download page? Is it
 possible to bring it back once the download is completed?

 Am I missing something? Do you have other points?

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/32460#comment:6>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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