[tor-bugs] #24971 [- Select a component]: Tor browser not working

[Tor Bug Tracker & Wiki]

#24971: Tor browser not working
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 Reporter:  johnsmithjs           |          Owner:  (none)
     Type:  defect                |         Status:  new
 Priority:  Immediate             |      Milestone:
Component:  - Select a component  |        Version:
 Severity:  Blocker               |     Resolution:
 Keywords:                        |  Actual Points:
Parent ID:                        |         Points:
 Reviewer:                        |        Sponsor:
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Comment (by cypherpunks):

 johnsmithjs, you should not post what you visit on tor when you are
 logging in from the clearnet, nor any bridge addresses either. **Edit your
 comment.** Do not post identifying information except if it 1. relevant
 and then 2. absolutely necessary. Optionally, you may login as the public
 account cypherpunks, password writecode.
 [[br]]
 > the tor browser hasn't been working properly for months
 Does it update itself? Did you try deleting the Tor Browser folder and
 downloading a clean copy from TorProject.org? Were you sure your
 connection to TorProject.org was secured with HTTPS and a (usually) green
 padlock icon or green text in your address bar? Did you verify the
 download using its signature (sig) file? After you installed it, were you
 sure you did not misconfigure it in the Tor Launcher window?
 [[br]]
 > whenever I try to log in or register a new username the internet
 continues to have errors
 Are the errors on your clearnet browser or on Tor Browser? If on Tor
 Browser, did you lower the slider in the onion icon Security Settings or
 edit NoScript?
 [[br]]
 > I'm going to download a programme that can report the log file
 Attach your Tor log to this ticket. Tor Launcher will display a button to
 copy the log when it fails, or a button may be found when Tor Browser is
 open in the onion icon, Tor Network Settings. It is not a good idea to run
 a general repair programme on the Tor Browser folder that may try to
 modify it or send its data over the clearnet that may identify you.
 [[br]]
 > Establishing a Tor circuit failed (missing pluggable transport -
 xxx.xxx.xxx.xxx:xxxxx)
 Did you configure Tor Launcher or the onion icon to use a tor bridge? Did
 you try to disable the setting and connect without the bridge? A bridge is
 optional, not required except if your internet provider blocks Tor. If you
 use one, sometimes relays and bridges shut down or change addresses. Did
 you try to get a new bridge from bridges.torproject.org? Were you sure
 your connection to bridges.torproject.org was secured with HTTPS and a
 (usually) green padlock icon or colored text in your address bar? Were you
 sure you pasted each full bridge line correctly into Tor Launcher or the
 onion icon?
 [[br]]
 > Failed to take control of Tor.
 Another tor.exe is running on your computer. Did you install the Expert
 Bundle and Tor Browser Bundle? Uninstall the Expert Bundle except when you
 know what you are doing. An old Tor Browser may also have bugs and not
 close correctly. Open Windows Task Manager, taskmgr.exe, to the Processes
 tab to find the running tor.exe and kill it. Before you kill it, see if
 you can show the column that shows the folder location of the tor.exe. See
 if it in Tor Browser folder or another place. Do not paste your computer
 username here.

 Other questions:
 Are you sure your computer system is secure? Do you run a updated virus
 scan on your system? Are your hard drives running OK? Do any programs
 return errors about corrupted files?

 **TL;DR**
 Edit your comment to remove identity information. Update Tor Browser.
 Check your bridge settings. Kill extra tor.exe Process in Task Manager.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/24971#comment:3>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online