[tor-bugs] #24709 [Applications/Tor Browser]: Tor Browser 7.011 Error Message 0x80520015 on "New Identity" (Win 10)

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#24709: Tor Browser 7.011 Error Message 0x80520015 on "New Identity" (Win 10)
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 Reporter:  Lara Sond                 |          Owner:  tbb-team
     Type:  defect                    |         Status:  needs_information
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Comment (by denial):

 Hello,

 i have same error:

 Torbutton: Unexpected error on new identity: [Exception... "Component
 returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)
 [nsIPrefService.savePrefFile]"  nsresult: "0x80520015
 (NS_ERROR_FILE_ACCESS_DENIED)"  location: "JS frame ::
 chrome://torbutton/content/torbutton.js :: torbutton_do_new_identity ::
 line 1202"  data: no]

 when i try to create a New Identity.
 However i found out, that also no settings are saved.

 I'm using Windows 7 SP1 64-bit, latest patches, and latest TorBrowser
 7.0.11

 I deleted whole torbrowser folder and downloaded fresh installation file
 and installed it and same issue.
 I downloaded zipped torbrowser from another computer where it works and on
 my computer - same issue.

 I ran procmon and i think this is the related error:

 13:18:42,3674148        firefox.exe     6840    SetRenameInformationFile
 C:\Run\Tor
 Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs-1.js
 ACCESS DENIED   ReplaceIfExists: True, FileName: C:\Run\Tor
 Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs.js



 This is from a working computer:

 1:22:11.4822217 PM      firefox.exe     3404    SetRenameInformationFile
 C:\Run\Tor
 Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs-1.js
 SUCCESS ReplaceIfExists: True, FileName: C:\Run\Tor
 Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs.js



 Please note:
 i have no antivirus, i'm logged in/running all apps as administrator, the
 folder is writable, the disk is not full.

 Thanks.



 EDIT:
 I have just found out that when i disable malwarebytes antiransomware
 0.9.18.807-1.1.129 ... then it is working.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/24709#comment:2>
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