[tor-bugs] #27119 [UX/Research]: Usability Research: Support Portal Feedback (was: User feedback survey-support portal)

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#27119: Usability Research: Support Portal Feedback
-------------------------+--------------------------
 Reporter:  nyinz        |          Owner:  nyinz
     Type:  project      |         Status:  assigned
 Priority:  Medium       |      Milestone:
Component:  UX/Research  |        Version:
 Severity:  Normal       |     Resolution:
 Keywords:  ux-team      |  Actual Points:
Parent ID:  #27010       |         Points:
 Reviewer:  antonela     |        Sponsor:
-------------------------+--------------------------
Changes (by antonela):

 * status:  new => assigned
 * cc: nyinz (removed)
 * owner:  antonela => nyinz
 * reviewer:   => antonela
 * type:  defect => project


Old description:

> **Survey questions**
>
> -What Tor related product do you use? (Drop down list: I don’t use
> Tor,Tor Browser,Orbot,Orfox,etc)
>
> -Gender(Drop down list: I’d rather not say,Female,male,other...
> -Age (Drop down list: I’d rather not say,Less than 20,20-30,30-40,older)
>
> -Did you find what you were looking for?
> **OR**
> Was your question(s) answered? Do you have additional questions?
>
> -How would you rate your experience with this website?
> **OR**
> -What would you like to share with us about your experience here today?
>
> -Was this platform helpful? How so?
>
> -Closing note: Your feedback has been received. Thank you!
> **
> General suggestions**
>
> -Have a button for feedback on each page! This button can have 2 breaks:
> Make a comment about this page (Specific feedback)
> **OR**
> Make a comment about the website(General feedback)
>
> -Create the opportunity for users to give visual feedback, for example:
> by clicking on an emoji
> **OR**
> choosing a color that best describes how they feel
> **OR**
> taking a screenshot at the exact pain point

New description:

 Work in progress

 https://storm.torproject.org/shared/QdG2JSM8J4ehcEeGNZ1i19r_mT1J7AWnZWYZe6qXZ-4

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27119#comment:1>
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