[tor-bugs] #27116 [UX/Research]: Usability Research: Onions - Mumbai (was: Usability Research Results - Onions - Mumbai)

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#27116: Usability Research: Onions - Mumbai
-------------------------+--------------------------
 Reporter:  nyinz        |          Owner:  nyinz
     Type:  project      |         Status:  assigned
 Priority:  Medium       |      Milestone:
Component:  UX/Research  |        Version:
 Severity:  Normal       |     Resolution:
 Keywords:  ux-team      |  Actual Points:
Parent ID:  #27010       |         Points:
 Reviewer:  antonela     |        Sponsor:
-------------------------+--------------------------
Changes (by antonela):

 * status:  new => assigned
 * cc: nyinz (removed)
 * owner:  antonela => nyinz
 * reviewer:   => antonela
 * type:  defect => project


Old description:

> Methodology: See attached
> Test: https://docs.google.com/document/d
> /17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
> Where: Tor Meetup in Mumbai, India
> Participants: Six (6)
> Results:
>
> 1.Summary of demographics
> 2.What users said
> 3.Conclusion
>
> **1.**
> The group consisted of 6 male users aged 20-50
> Most users are technologists that have a good understanding of tools and
> how things work and hackers
> The majority of users have not used Tor before
>
> **2.**
> Q1 **What do you think you the onion means**?
>
> Most of the users relate this onion with a secure connection
> Quote:“It’s a Money bag?”
>
> Q2 **Why do you think these icons are different**?
> Most users said the 2nd onion (with a lock) indicates HTTPS indicating
> that they understand that a level of security exists
>
> Q3 **What do you think this icon means**?
> Most users say (confidently) that this icon means a security issue is
> present.
>
> Q4 **What do you think this icon means**?
> The majority of users feel its insecure and say Tor is not connected in
> this web page. They could identify that a risk was implied with this
> icon.
> Quote:
> “Something completely wrong”
>
> Q5 **Order these icons from less secure to more secure**
>
> Most users understand there are different levels of security and ordered
> the icons correctly although it took a few seconds for each user to
> respond
>
> **3.**
> This group is only represented by male users therefore responses may not
> accurately represent the Tor community in Mumbai.
> User are familiar with the term HTTPS and have a good idea about what the
> different icons represent in terms of security.

New description:

 Methodology:
 [https://trac.torproject.org/projects/tor/attachment/ticket/27116/User%20testing%20.onion%20states%20icons%20Methodology.pdf
 See Attachments]
 Test: https://docs.google.com/document/d
 /17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
 Where: Tor Meetup in Mumbai, India
 Participants: Six (6)

 **Results:**

 1. Summary of demographics
 2. What users said
 3. Conclusion

 **1.**

 - The group consisted of 6 male users aged 20-50.
 - Most users are technologists that have a good understanding of tools and
 how things work and hackers.
 - The majority of users have not used Tor Browser before.

 **2.**

 Q1 What do you think the onion means?

 - Most of the users relate this onion with a secure connection
 - Quote: “It’s a Money bag?”

 Q2 Why do you think these icons are different?
 - Most users said the 2nd onion (with a lock) indicates HTTPS indicating
 that they understand that a level of security exists.

 Q3 What do you think this icon means?
 - Most users say (confidently) that this icon means a security issue is
 present.

 Q4 What do you think this icon means?
 - The majority of users feel its insecure and say Tor is not connected to
 this web page. They could identify that a risk was implied with this icon.
 - Quote: “Something completely wrong”

 Q5 Order these icons from less secure to more secure

 - Most users understand there are different levels of security and ordered
 the icons correctly although it took a few seconds for each user to
 respond.

 **3.**

 This group is only represented by male users, therefore, responses may not
 accurately represent the Tor community in Mumbai.
 Users are familiar with the term HTTPS and have a good idea about what the
 different icons represent in terms of security.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27116#comment:1>
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