[tor-bugs] #27033 [- Select a component]: Usability Research: Tor Launcher

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#27033: Usability Research: Tor Launcher
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     Reporter:  nyinz                 |      Owner:  (none)
         Type:  project               |     Status:  new
     Priority:  Medium                |  Milestone:
    Component:  - Select a component  |    Version:
     Severity:  Normal                |   Keywords:
Actual Points:                        |  Parent ID:
       Points:                        |   Reviewer:
      Sponsor:                        |
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 Methodology:
 **See in attached files**

 Where: **Tor Meetup in Mumbai, India
 **
 Participants: Five (**5**)

 Results:
 **1.Summary of demographics
 2.What users said
 3.Conclusion
 4.Recommendations**

 **1.**
 ==
 The group consisted of 5 male users aged 20-50
 Most of the users described themselves as and day to day tech users who
 use Tor just on specific situations

 **2.**
 ==
 **Q1** Do you think you would need to click on Configure to connect to
 Tor?

 Most users answered ‘NO’ to this question and understand that there was no
 need to configure at this point

 **Q2** What do the checked options do?

 All users relate checked options with checking for censorship in their
 country. Most of them understood that these options are used for
 connecting to the bridge

 **Q3** Describe with your words how a bridge will help users.

 Most of the users understand a bridge as a function that helps them bypass
 censored material. Quote:
 “It can help to change the way I am currently connecting on Tor”
 Users did not go deep into how the bridge actually works to help users

 **Q4** If Tor is censored in India, what bridge would you use?

 Most users say they would pick a bridge at random.
 Quotes:
 “...I would choose at random”
 “I don’t know. I would probably brute force try” In Fact! “I would try all
 of them until something works”
 Most of them hesitated for a few seconds. It seems that users cannot tell
 the advantage of one bridge over another and therefore decide to go with
 any option

 **Q5** Have you ever had to configure a proxy? Would you know how to look
 for Internet settings in another browser? Can you check your system’s
 network settings?

 All the users answered yes to all parts.
 This was not a difficult question for them. They gave their answers
 promptly and seem to understand the concepts of configuration and system
 settings

 **3.**
 ==
 This was an all male user group, therefore they represent only a portion
 of the users of Tor who use it in specific situations. They are all
 consumers of technology and understand the basic terms referred to in the
 questionnaire, such as: configure/censorship/proxy/bridge
 However, when it comes down to engaging with the website settings, in
 particular choosing a bridge, users are not yet well informed and require
 creative assistance

 **4.**
 ==
 -Increase opportunities for interaction with users of other genders/gender
 identities
 -Review existing content about bridges for instance, consider naming
 bridges according to their specific functionality.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27033>
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