[tor-bugs] #20843 [User Experience]: Tor Browser: How do we help users to use higher security?

Tor Bug Tracker & Wiki blackhole at torproject.org
Tue Jan 10 06:15:13 UTC 2017


#20843: Tor Browser: How do we help users to use higher security?
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 Reporter:  arthuredelstein  |          Owner:
     Type:  defect           |         Status:  new
 Priority:  Medium           |      Milestone:
Component:  User Experience  |        Version:
 Severity:  Normal           |     Resolution:
 Keywords:                   |  Actual Points:
Parent ID:                   |         Points:
 Reviewer:                   |        Sponsor:
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Comment (by ninavizz):

 Howdy—as a longtime UX'er (who's had a lot of experience with both actual
 design and with users in research efforts), many of the Tor browser's
 usability issues feel pretty easily obvious and resolvable. I don't feel
 that many would require testing to be improved upon from how things are
 today. I'm a novice to security tech, and don't code (or plan to ever
 learn how to code) — and almost all "how to" things about Tor are written
 and visually/cognitively presented in what reads as techie jibberish, to
 me. The website is also somewhat painful to make sense of.

 I realize the above sounds rude and potentially arrogant. It's said only
 to be completely honest, and as a big believer in a product I want more
 folks worldwide to have greater cognitive access to.

 I put together some wireframes to articulate issues I've observed as the
 most show-stopping for me, as a new user of the Tor browser.

 https://drive.google.com/open?id=0BzRaXGZ006aoWHJLd0hBT3IyRUE

 My $.02 :)
 Happy to help as much as I'm able to!

 Longer term, I'd also recommend a design director as a permanent staff
 hire of the Tor project. For UX stuff on the browser, organizing and
 executing user research projects (qualitative studies and in-person
 testing are essential), and shaping user-facing advocacy/education
 materials, a full-time lead of volunteer contributing designers and
 writers, and someone to shape best practices for managing design within
 the Tor community, seems like a missing piece that could make a big
 difference. Shorter-term, potentially coordinating with some of the UX'ers
 at Mozilla for bi-weekly reviews of user-facing product tweaks/additions?
 I'd be happy to make some introductions, if that'd help.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/20843#comment:5>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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