[tor-bugs] #21140 [Internal Services/Tor Sysadmin Team]: Document the distinction between sys admin and service admin

[Tor Bug Tracker & Wiki]

#21140: Document the distinction between sys admin and service admin
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     Reporter:  arma                                 |      Owner:  hiro
         Type:  enhancement                          |     Status:  new
     Priority:  Medium                               |  Milestone:
    Component:  Internal Services/Tor Sysadmin Team  |    Version:
     Severity:  Normal                               |   Keywords:
Actual Points:                                       |  Parent ID:
       Points:                                       |   Reviewer:
      Sponsor:                                       |
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 Our sysadmins do not maintain every service that we offer. Rather, they
 maintain the underlying computers -- make sure they get package updates,
 make sure they stay on the network, etc. Then it's up to the service
 admins to keep their services (onionoo, atlas, blog, etc) working as
 intended.

 But this is a confusing and sometimes blurry distinction.

 I think it would be useful to try to document this distinction on a page
 at https://help.torproject.org/tsa/.

 Maybe one useful way forward would be to include some examples on either
 side of the line?

 For example, "the blog is returning 503 errors" is a service admin thing,
 whereas "the blog doesn't ping" is a sysadmin thing. Other things on the
 sysadmin side are "I need this deb installed" and "there's a firewall rule
 blocking my packets to that other Tor machine" and "I need this userid
 added to that group". Other things on the service admin side are "the
 donation machine is not handling credit cards correctly", "a video on
 media.torproject.org is returning 403 because its permissions are set
 wrong", and "the check.tp.o webserver crashed".

 Now, I think this is complicated more because some of the services are
 ones that the sysadmins decided they could take care of -- like the main
 websites served by the www rotation of servers (if this is true).

 See
 https://db.torproject.org/machines.cgi
 for a list of computers, and I bet there's a page on trac with a list of
 services and maintainers for them, but I don't know where to find it.

 weasel, qbi, is anything written about this topic already?

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/21140>
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