[tor-bugs] #18389 [Tor Messenger]: Getting "error - not authorized" when trying to access TOR messenger

[Tor Bug Tracker & Wiki]

#18389: Getting "error - not authorized" when trying to access TOR messenger
----------------------------+--------------------------
 Reporter:  WitnessofTruth  |          Owner:  sukhbir
     Type:  defect          |         Status:  assigned
 Priority:  Medium          |      Milestone:
Component:  Tor Messenger   |        Version:
 Severity:  Normal          |     Resolution:
 Keywords:                  |  Actual Points:
Parent ID:                  |         Points:
  Sponsor:                  |
----------------------------+--------------------------

Comment (by WitnessofTruth):

 Replying to [comment:6 arlolra]:
 > Also, if possible, go to Preferences > Config Editor, and set
 `purple.debug.loglevel` to `1` so that we see what stanza the server is
 returning.
 >
 > It looks like there a few places where `notAuthorized` occurs in,
 > https://github.com/mozilla/releases-comm-
 central/blob/master/chat/protocols/xmpp/xmpp-session.jsm

 The account credentials have not been compromised. I have gone into the
 config editor as you have instructed and set the purple.debug.loglevel to
 1. It continues to give me the "not authorized" when trying to log in.
 When I lookup the error log, I see many warnings and two errors. here are
 the errors:

 Timestamp: 2/25/16, 8:48:15 AM
 Error: TypeError: Components.classes['@mozilla.org/updates/update-
 service;1'] is undefined
 Source File: chrome://instantbird/content/menus.js
 Line: 71

 Timestamp: 2/25/16, 8:48:16 AM
 Error: TypeError: Components.classes['@mozilla.org/updates/update-
 service;1'] is undefined
 Source File: chrome://instantbird/content/menus.js
 Line: 71

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/18389#comment:7>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online