[tor-bugs] #16102 [operations]: Get another person on donations@
Tor Bug Tracker & Wiki
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Wed May 20 23:48:40 UTC 2015
#16102: Get another person on donations@
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Reporter: isabela | Owner: isabela
Type: task | Status: new
Priority: normal | Milestone:
Component: operations | Version:
Resolution: | Keywords:
Actual Points: | Parent ID:
Points: |
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Comment (by isabela):
Looks like Roger and Kate are set to receive these emails but the volume
is too much.
I would like to suggest we use our RT for these messages. We can have an
automatic reply set for now and from time to time check if there is any
follow ups that are necessary.
Once we hire the exec admin person we can ask her/him to take over this
task. Our support team already uses this solution and we can easily build
templates for different responses and so on.
Julius also mentioned that CCC uses the same solution.
!https://bestpractical.com/rt/
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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/16102#comment:1>
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