[tor-bugs] #12164 [Tor Launcher]: Users with no network obstacles are emailing us instead of clicking connect

[Tor Bug Tracker & Wiki]

#12164: Users with no network obstacles are emailing us instead of clicking connect
-------------------------+-------------------------------------------------
     Reporter:  mttp     |      Owner:  brade
         Type:  defect   |     Status:  new
     Priority:  normal   |  Milestone:
    Component:  Tor      |    Version:
  Launcher               |   Keywords:  tbb-helpdesk-frequent, tbb-
   Resolution:           |  usability-stoppoint-wizard
Actual Points:           |  Parent ID:  #11180
       Points:           |
-------------------------+-------------------------------------------------

Comment (by mikeperry):

 Oh, additionally, Linda suggested that such a dialog might be less
 intimidating/discouraging if there was also text on it that said "Don't
 worry, you only have to do this once!" or similar. It's not clear to users
 if they will have to jump through this hoop every time they have to start
 the browser, which makes them frustrated with the software from the start.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/12164#comment:9>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online