[tor-bugs] #13472 [Tor Browser]: Tor Browser 4.0 not able to talk with tor

[Tor Bug Tracker & Wiki]

#13472: Tor Browser 4.0 not able to talk with tor
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     Reporter:  Sherief  |      Owner:  tbb-team
         Type:  defect   |     Status:  needs_information
     Priority:  normal   |  Milestone:
    Component:  Tor      |    Version:
  Browser                |   Keywords:  tbb-helpdesk-frequent,
   Resolution:           |  TorBrowserTeam201410
Actual Points:           |  Parent ID:
       Points:           |
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Comment (by mcs):

 Thanks for getting all of this information for us (since we cannot
 reproduce the problem ourselves, info from end-users is all we have to go
 on).

 It does not make sense that no additional logging was produced.  When
 extensions.torbutton.loglevel = 4 (the default), about a dozen lines are
 logged during browser startup; with a setting of 0 about 100 lines are
 logged.  Please have someone try that experiment again (set
 extensions.torbutton.loglevel to 0, restart the browser, and send us the
 complete contents of the Browser Console log).

 Also, is it possible that some people are running an older version of
 Torbutton? (Kind of crazy, I know, but we did fix a similar problem to
 this bug in #13138.)  Please have them check that Torbutton version
 1.7.0.1 is installed (by checking about:addons).

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/13472#comment:10>
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