[tor-bugs] #13472 [Tor Browser]: Tor Browser 4.0 not able to talk with tor

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#13472: Tor Browser 4.0 not able to talk with tor
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     Reporter:  Sherief      |      Owner:  tbb-team
         Type:  defect       |     Status:  new
     Priority:  normal       |  Milestone:
    Component:  Tor Browser  |    Version:
   Resolution:               |   Keywords:  tbb-helpdesk-frequent
Actual Points:               |  Parent ID:
       Points:               |
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Comment (by Sherief):

 Replying to [comment:4 mcs]:
 > Replying to [comment:3 Sherief]:
 > > One user said that check.torproject.org reports that he's actually
 using Tor but about:tor doesn't agree. Will ask more users to use
 check.torproject.org to confirm.
 >
 > If the above info is accurate, then the behavior sounds a lot like
 #13138 (but that bug occurred 100% of the time, so this cannot be the same
 bug).  My best guess is some kind of AV software interference since it is
 only affecting some people.  You could try having them set
 extensions.torbutton.local_tor_check = false (via about:config) which will
 force use of a remote check.

 One user did set extensions.torbutton.local_tor_check to false and nothing
 changed for him in about:tor. I will tell more users to do the same and
 comment again once they get back to me.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/13472#comment:5>
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