[tor-bugs] #13492 [Tor Browser]: Tor Browse 4.0 crashing on Windows

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#13492: Tor Browse 4.0 crashing on Windows
-------------------------+--------------------------
 Reporter:  Sherief      |          Owner:  tbb-team
     Type:  defect       |         Status:  new
 Priority:  normal       |      Milestone:
Component:  Tor Browser  |        Version:
 Keywords:               |  Actual Points:
Parent ID:               |         Points:
-------------------------+--------------------------
 Several users emailed the help desk that Tor Browser crashes for them on
 Windows (so far XP, Vista and 7).

 Crash logs:
 {{{
 Problem Event Name: APPCRASH
 Application Name: firefox.exe
 Application Version: 31.2.0.0
 Application Timestamp: 00000000
 Fault Module Name: kernel32.dll
 Fault Module Version: 6.0.6002.19034
 Fault Module Timestamp: 52f2ec86
 Exception Code: c06d007f
 Exception Offset: 0003fd1e
 OS Version: 6.0.6002.2.2.0.256.1
 Locale ID: 1033
 Additional Information 1: b21f
 Additional Information 2: 6e4711530702c06e1b1cc962f59f2d86
 Additional Information 3: 98d2
 Additional Information 4: f9ae74c4676376c58e55ffecdfcbaa6c
 }}}

 {{{
 Faulting application name: firefox.exe, version: 31.2.0.0, time stamp:
 0x00000000
 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp:
 0x53159a86
 Exception code: 0xc06d007f
 Fault offset: 0x0000c42d
 Faulting process id: 0x1194
 Faulting application start time: 0x01cfeaea1fbdd396
 Faulting application path: C:\Users\X\Tor Browser\Browser\firefox.exe
 Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
 Report Id: 5e7a0d59-56dd-11e4-b780-4061862e4569

 This is what shows in Window error reporting:
 Fault bucket , type 0
 Event Name: APPCRASH
 Response: Not available
 Cab Id: 0

 Problem signature:
 P1: firefox.exe
 P2: 31.2.0.0
 P3: 00000000
 P4: KERNELBASE.dll
 P5: 6.1.7601.18409
 P6: 53159a86
 P7: c06d007f
 P8: 0000c42d
 P9:
 P10:
 }}}

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/13492>
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