[tor-bugs] #12164 [Tor Launcher]: Users with no network obstacles are emailing us instead of clicking connect

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#12164: Users with no network obstacles are emailing us instead of clicking connect
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 Reporter:  mttp                   |          Owner:  brade
     Type:  defect                 |         Status:  new
 Priority:  normal                 |      Milestone:
Component:  Tor Launcher           |        Version:
 Keywords:  tbb-helpdesk-frequent  |  Actual Points:
Parent ID:  #11180                 |         Points:
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 In https://trac.torproject.org/projects/tor/ticket/10610 the initial
 dialog window for tor-launcher got reworded to make it clearer that most
 users should just click 'Connect'.

 Clarifying the text was not enough, apparently, because users continue to
 encounter the initial dialog window, and get confused whether they should
 'Configure' or 'Connect'.

 Many users are not accustomed to being faced with a decision to make upon
 starting their browser. However, autoconnecting is not a good solution, as
 connecting to Tor directly in some regions could put users in real
 jeopardy.

 I suspect that some users do not fully read or fully process the
 descriptions of these two paths before they contact the help desk.

 I think the initial tor-launcher dialog should provide visual cues that
 direct most users to the 'connect' path and high-risk users to the
 'configure' path.

 To give some examples of more intuitive designs, changing the size or
 color of the buttons could be effective. Using a widget besides a button
 to enter the 'configure' path might also be an improvement.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/12164>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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