[tor-bugs] #11405 [Tor Launcher]: Tor Launcher UI for Proxy and Firewall selection is confusing to users

Tor Bug Tracker & Wiki blackhole at torproject.org
Wed May 28 15:20:03 UTC 2014


#11405: Tor Launcher UI for Proxy and Firewall selection is confusing to users
-------------------------+-------------------------------------------------
     Reporter:  mttp     |      Owner:  brade
         Type:  defect   |     Status:  new
     Priority:  normal   |  Milestone:
    Component:  Tor      |    Version:
  Launcher               |   Keywords:  tbb-usability, tbb-helpdesk-
   Resolution:           |  frequent
Actual Points:           |  Parent ID:  #11180
       Points:           |
-------------------------+-------------------------------------------------

Comment (by mcs):

 I do not know what the best approach is to reduce confusion.

 Do we have any data about which users are having trouble with the firewall
 question?  I wonder if this is a more significant issue in certain locales
 – either due to imperfect translation of the wizard text or cultural
 issues that make people think "Yes, I am behind a restrictive firewall
 because I am in China".

 The easy fix would be to add more clarifying text to the Proxy and
 Firewall panels.  We could also do as you suggest and move those panels
 behind an "Advanced Options" button, although I think the original idea
 was that the choice of "Connect" or "Configure" was supposed to be the
 main branch point.  And I am a little worried that if we bury the proxy
 and firewall questions too deeply, users who need to configure those
 things will not be able to figure out why tor is unable to connect (and
 find the settings they need to change).

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/11405#comment:3>
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