[tor-bugs] #10754 [Tor Support]: Implement an invitation based token system into webchat

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#10754: Implement an invitation based token system into webchat
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     Reporter:  Sherief      |      Owner:  Sherief
         Type:  task         |     Status:  accepted
     Priority:  blocker      |  Milestone:
    Component:  Tor Support  |    Version:
   Resolution:               |   Keywords:  SponsorO
Actual Points:               |  Parent ID:  #10755
       Points:               |
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Comment (by Sherief):

 Replying to [comment:10 lunar]:

 > Comments on the latest available iteration.
 >
 > Why request a RT ticket number?

 Because it is easier to recognize an RT ticket number faster than a
 32 digits/letters token number, that way if some user is spamming my
 xmpp client I can just disable his token by deleting it.

 > As I am visible in the France for
 > working on Tor, I sometimes have people reaching me through private
 > email. Having me open a ticket or asking them to mail help-fr@ would
 > feel like a burden.

 I never knew about that, I though we kept all email support though RT.

 > As tickets expire, I don't really see the need to
 > tie them to a specific RT request. Is the idea to be able to sort out
 > which token has been given to whom? Then a free-form "Comment" field
 > that I can organize however I want is good enough.
 >

 I can certainly add a comment field.

 >
 > In any cases, I don't think the edit button is useful. In case of
 > mistake, deleting and recreating is fine. And that's less clutter in the
 > interface.
 >
 >

 Well, I just wanted to make life easier but I can remove it.

 > What will "delete" do for the users? Tell that the token never existed
 > or that it is expired? The latter might be better.
 >
 >

 Yes, that's what I though about from the beginning.

 > The list of tickets should be ordered in the other direction (newly
 > created tickets on top).
 >
 >

 Noted.

 > When I create a new ticket, I want the new token link in big, bold
 > letters standing out that I just can copy/paste quickly. I shouldn't
 > need to look at the list.
 >
 >

 Noted.

 > Using <textarea/> in the list really adds a lot of clutter and does
 > improve for copy-pasting over a simple text.
 >
 >

 Then I will just make it normal text. The reason I made it a text area
 is that if you triple click the link it will selected for you.

 > Could we have the date either in ISO form (2014-03-15) or in relative
 > format ("in 23 hours")? That would be easier for my brain to parse.
 >

 I will add hours (23 format) and modify the date to be ISO compliant.

 > Also, is it by date (days) or by time (seconds)?
 >

 The end result would look like this:
 Created on: 13:55 2014-03-15
 Expires on: 13:55 2014-03-18

 >
 > Could you have the <title/> start with "Token Generator" so I can see
 > "Tok..." instead of "Web..." when my taskbar gets really cramped? ;)
 >

 lol, ok. :)

 If I don't get any more comments I will make the changes in 2 days:

  * Remove RT ticket
  * Change <textarea> to normal text
  * Change the date format and add hours (24h format)
  * Remove the edit button since there is no need for it unless we want to
 modify the comment field.
  * Order tokens from newer to older.
  * The last created token will be in bold.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10754#comment:11>
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