[tor-bugs] #10755 [Tor Support]: Provide support through webchat
Tor Bug Tracker & Wiki
blackhole at torproject.org
Sat Mar 8 18:20:35 UTC 2014
#10755: Provide support through webchat
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Reporter: Sherief | Owner: lunar
Type: task | Status: accepted
Priority: normal | Milestone:
Component: Tor Support | Version:
Resolution: | Keywords: SponsorO
Actual Points: | Parent ID:
Points: |
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Description changed by lunar:
Old description:
> When doing support, there are some situation where it would be better to
> switch to a communication medium with lower latency than email. Having a
> way to do text based chats with our users sounds like a good idea.
>
> This will be implemented by using an XMPP server allowing anonymous
> connections from a web interface on one side, and have the support team
> get accounts.
>
> Users will be given access to chat-based support on an invitation basis.
> Support assistants will be able to create invitation “tokens” and will
> give out URLs to users when they need to.
>
> This is part of [org/sponsors/SponsorO SponsorO]'s deliverables.
New description:
When doing support, there are some situation where it would be better to
switch to a communication medium with lower latency than email. Having a
way to do text based chats with our users sounds like a good idea.
This will be implemented by using an XMPP server allowing anonymous
connections from a web interface on one side, and have the support team
get accounts.
Users will be given access to chat-based support on an invitation basis.
Support assistants will be able to create invitation “tokens” and will
give out URLs to users when they need to.
This is part of [wiki:org/sponsors/SponsorO SponsorO]'s deliverables.
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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10755#comment:8>
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