[tor-bugs] #10717 [Tor Support]: Anti-abuse for webchat support system

[Tor Bug Tracker & Wiki]

#10717: Anti-abuse for webchat support system
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     Reporter:  phoul        |      Owner:  Sherief
         Type:  defect       |     Status:  assigned
     Priority:  normal       |  Milestone:
    Component:  Tor Support  |    Version:
   Resolution:               |   Keywords:
Actual Points:               |  Parent ID:  #10755
       Points:               |
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Description changed by Sherief:

Old description:

> As part of the Buoyant Otter project, one of the requirements is to
> provide webchat support to users.
>
> The current plan is to use "Prodromus", which is a webchat system that
> uses an anonymous XMPP server as its back-end. This has all been
> implemented on Moschatum.
>
> We are now at the stage where we must consider solutions for abuse of
> this system, as Prodromus does not provide any mechanism to prevent
> people from spamming the support staff.

New description:

 As part of the Boisterous Otter project, one of the requirements is to
 provide webchat support to users.

 The current plan is to use "Prodromus", which is a webchat system that
 uses an anonymous XMPP server as its back-end. This has all been
 implemented on Moschatum.

 We are now at the stage where we must consider solutions for abuse of this
 system, as Prodromus does not provide any mechanism to prevent people from
 spamming the support staff.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10717#comment:6>
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