[tor-bugs] #10717 [Tor Support]: Anti-abuse for webchat support system

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#10717: Anti-abuse for webchat support system
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 Reporter:  phoul        |          Owner:  phoul
     Type:  defect       |         Status:  new
 Priority:  normal       |      Milestone:
Component:  Tor Support  |        Version:
 Keywords:               |  Actual Points:
Parent ID:               |         Points:
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 As part of the Buoyant Otter project, one of the requirements is to
 provide webchat support to users.

 The current plan is to use "Prodromus", which is a webchat system that
 uses an anonymous XMPP server as its back-end. This has all been
 implemented on Moschatum.

 We are now at the stage where we must consider solutions for abuse of this
 system, as Prodromus does not provide any mechanism to prevent people from
 spamming the support staff.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10717>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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