[tor-bugs] #10626 [Tor bundles/installation]: onion won't peel

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#10626: onion won't peel
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 Reporter:  iggymoe                   |          Owner:  erinn
     Type:  defect                    |         Status:  new
 Priority:  normal                    |      Milestone:
Component:  Tor bundles/installation  |        Version:  Tor: unspecified
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
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 i downloaded and installed !TorBrowserBunudle Ver3.5. the very first time
 i ran it i saw this, (see the 1st attachment). [[BR]]i clicked connect and
 saw this (see second attachment). then i was able to connect and surf,
 (see third attachment).[[BR]][[BR]]i then closed the browser and reopen a
 while latter, this is what i saw.(fourth attachment) entered address and
 saw this, [[BR]](fifth attachment). thought that i might have done
 something wrong during installation, so i deleted the Tor folder and tried
 again. got the same thing.[[BR]][[BR]]next thing i thought was firewall, i
 use zonealarm and the router has one. [[BR]]i checked zonealarm and the
 only thing that i found in it for Tor was Plugin Hang UI for Tor Browsers.
 set this to trusted and allow on everything. then i checked the
 router/gatway. i'm kinda leary of giving out the info on that, but i will
 if need be.also i will say that my isp is att and it came from them. also
 i wonder if att might be the source of the problem, they are part of the
 six strike deal and they have said at the end of last year that they have
 technology, to track bit torrents and other stuff don't remember extactly
 right now. i don't know if they block or filter anything.

 anyway i checked the firewall settings for the router/gateway, and didn't
 see anything that pertained to Tor that might stop it. [[BR]]or at least i
 think i did, not sure.  [[BR]][[BR]]after doing this i reinstalled Tor,
 did the same thing.the next time i reinstalled, in the Tor Settings box
 that come up instead of connect, i clicked configure box. first time i did
 this i didn't know all the answers and just said no, and then it connected
 again. closed it and got the same as before able to connect first time
 unable to after closing and reopen.[[BR]]so uninstall, reinstall again,
 this time in the i tried to copy firefox's settings. i use firefox 26,
 thing is that firefox is set for auto detect proxy settings for this
 network( see the sixth attachment).. so i had no settings to go by and
 just clicked out no.was able to connect the first time , but not after
 closing. so in what is suppose to be the Tor browser (seventh attachment),
 i went to options, set to auto detect proxy host, cleared out  proxy host
 box, port box and no proxy for box. no joy. does the same thing.( 8th
 attachment).

 [[BR]]i then emailed help at torproject, told them the same thing after about
 about emails, in which all they said was i had the wrong version or i
 wasn't starting Tor right. then after i gave them more details of  the
 steps i did. they said they didn't know and to start a bug trac. so here i
 'am. does anyone have any idea what i should do.[[BR]][[BR]]i really want
 to use Tor, but i cant, and uninstall, or should i say extract and
 deleteing it over and over is not a option.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10626>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online