[tor-bugs] #10967 [Tor Support]: Public monthly report of RT article use frequency
Tor Bug Tracker & Wiki
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Thu Feb 20 11:26:10 UTC 2014
#10967: Public monthly report of RT article use frequency
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Reporter: mttp | Owner:
Type: defect | Status: new
Priority: normal | Milestone:
Component: Tor Support | Version:
Keywords: | Actual Points:
Parent ID: | Points:
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Interest has been expressed in making support more transparent.
Publicizing how many of each type of support request the support team gets
every month would help improve this. RT uses articles to store frequently
used responses. Let's include in the monthly help desk report the number
of times each RT article has been dropped into a response during that
month.
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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10967>
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