[tor-bugs] #10890 [Tor Support]: Redirect “get bridges” messages automatically

[Tor Bug Tracker & Wiki]

#10890: Redirect “get bridges” messages automatically
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 Reporter:  lunar        |          Owner:  lunar
     Type:  task         |         Status:  new
 Priority:  normal       |      Milestone:
Component:  Tor Support  |        Version:
 Keywords:               |  Actual Points:
Parent ID:               |         Points:
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 Users keep sending messages with “get bridges” to the help desk instead of
 sending them to BridgeDB. It's painful.

 It would be best to automatically detect such emails and bounce them to
 BridgeDB without human intervention.

 “Scrip” will need to be written in RT. Interesting bits of the
 documentation:
 http://requesttracker.wikia.com/wiki/WriteCustomAction
 http://requesttracker.wikia.com/wiki/ReplyBasedUponContent
 http://requesttracker.wikia.com/wiki/SendEmailAction

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10890>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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