[tor-bugs] #10799 [Tor Support]: Scrap Prodromus as chat support framework and use Qwebirc

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#10799: Scrap Prodromus as chat support framework and use Qwebirc
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     Reporter:  mttp         |      Owner:
         Type:  enhancement  |     Status:  new
     Priority:  normal       |  Milestone:
    Component:  Tor Support  |    Version:
   Resolution:               |   Keywords:  BoisterousOtter
Actual Points:               |  Parent ID:  #10755
       Points:               |
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Comment (by phoul):

 During the Boisterous meetings, I thought it was made rather clear that
 providing support through IRC in a public manner would not be what the
 sponsor had in mind.

 While I appreciate the discussion of the help desk being too busy being
 brought up, I do not think (after multiple months of getting this going)
 that this is a great time to suddenly change our entire plan.

 At the very least, we will need to have another meeting with everyone and
 gather opinions again. We have / had a roadmap for deploying Prodromus, we
 have no such thing for qwebirc. Also, there are concerns with allowing
 anyone to provide this support, especially if the sponsor is expecting
 "Official Tor Support" out of this portal.

 The lack of privacy is also concerning. I realize that email sent to RT or
 even chat over Prodromus isn't super private, but this would be 100%
 public.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10799#comment:2>
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