[tor-bugs] #8831 [Tor Support]: RT: Create per language article classes associated with the help queues

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#8831: RT: Create per language article classes associated with the help queues
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 Reporter:  lunar        |          Owner:  runa
     Type:  enhancement  |         Status:  new 
 Priority:  normal       |      Milestone:      
Component:  Tor Support  |        Version:      
 Keywords:               |         Parent:      
   Points:               |   Actualpoints:      
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 As
 [http://bestpractical.com/rt/docs/4.0/customizing/articles_introduction.html
 documented in RT], ''Articles'' can be used to write answer templates. It
 would probably make sense to
 create an article class for each language and to associate these
 classes with the support queues. It should also be specified to
 only insert the article content in the reply when an article is
 selected.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/8831>
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