[tor-bugs] #6919 [Tor Support]: Define requirements for support staff

[Tor Bug Tracker & Wiki]

#6919: Define requirements for support staff
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 Reporter:  phobos       |          Owner:  runa 
     Type:  project      |         Status:  new  
 Priority:  normal       |      Milestone:       
Component:  Tor Support  |        Version:       
 Keywords:  SponsorI     |         Parent:  #6914
   Points:               |   Actualpoints:       
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Comment(by runa):

 Support staff should, ideally, be people we know and trust. They should be
 familiar with Tor and be able to debug issues on their own (read
 documentation, search through email archives, ask on IRC, and so on).
 Bonus points if they have done IT support before, but not a strict
 requirement.

 Responsiveness really depends on the operational hours and expected
 response times that we will define in #6916. That said, I'd love to have
 someone spend an hour or two every day resolving tickets on rt.tpo.

 SponsorL lists initial languages for support as English, Farsi, and
 Arabic, so we want someone who can provide support in either of those
 languages. SponsorL also lists Spanish, French, and Mandarin and languages
 we would like to be able to support.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/6919#comment:1>
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