[tor-bugs] #6916 [Tor Support]: Define the operational hours and expected response times for email, web, chat, and phone mediums.
Tor Bug Tracker & Wiki
torproject-admin at torproject.org
Sat Oct 13 17:46:26 UTC 2012
#6916: Define the operational hours and expected response times for email, web,
chat, and phone mediums.
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Reporter: phobos | Owner: runa
Type: project | Status: new
Priority: normal | Milestone:
Component: Tor Support | Version:
Keywords: SponsorI | Parent: #6914
Points: | Actualpoints:
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Comment(by runa):
Support is currently on a best-effort-basis, so we don't really have set
operational hours or response times. Having support assistants who spend
an hour or two a day resolving tickets would be great, though.
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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/6916#comment:1>
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