[tor-bugs] #7475 [Tor bundles/installation]: Torbrowser crash

[Tor Bug Tracker & Wiki]

#7475: Torbrowser crash
--------------------------------------+-------------------------------------
 Reporter:  EngIand                   |          Owner:  erinn                        
     Type:  defect                    |         Status:  new                          
 Priority:  critical                  |      Milestone:  TorBrowserBundle 2.2.x-stable
Component:  Tor bundles/installation  |        Version:  Tor: 0.2.2.39                
 Keywords:                            |         Parent:                               
   Points:                            |   Actualpoints:                               
--------------------------------------+-------------------------------------
 When i start the browser as normal, Vidalia completes its run through and
 then opens the Torbrowser, i then get a windows error box stating
 "TorBrowser has stopped working"

 http://i.imgur.com/WlPwp.jpg

 i can check online for a solution which does absolutely nothing or close
 the program.

 Under view problem details i see
 Problem signature:
   Problem Event Name:   APPCRASH
   Application Name:     tbb-firefox.exe
   Application Version:  10.0.10.4681
   Application Timestamp:        50893760
   Fault Module Name:    xul.dll
   Fault Module Version: 10.0.10.4681
   Fault Module Timestamp:       508936b7
   Exception Code:       c0000005
   Exception Offset:     007e6e8a
   OS Version:   6.1.7601.2.1.0.256.1
   Locale ID:    2057
   Additional Information 1:     0a9e
   Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
   Additional Information 3:     0a9e
   Additional Information 4:     0a9e372d3b4ad19135b953a78882e789

 Ive deleted the download and then re-extracted files / directories many
 times. Ive re downloaded at least 5 times always from the official site
 and ive tried extracting to different directories and even different HDD.
 I am always getting the same result.

 Ive enevr had issues with previous releases of Tor, but am now coompletely
 unable to use it. I have no idea what could be causing the torbrowser to
 crash as soon as it tries to open.

 Any help here would be greatly appreciated.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/7475>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online