[tor-bugs] #4327 [Tor Support]: Add a note to Tor user manual that support is volunteer-based
Tor Bug Tracker & Wiki
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Thu Oct 27 20:44:38 UTC 2011
#4327: Add a note to Tor user manual that support is volunteer-based
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Reporter: arma | Owner: runa
Type: defect | Status: new
Priority: normal | Milestone:
Component: Tor Support | Version:
Keywords: | Parent:
Points: | Actualpoints:
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Comment(by arma):
Replying to [comment:2 phobos]:
> We could simply say this is free support
Yep. Another phrase might be something like "The Tor support team is
smaller than you might think".
> responses are voluntary and can take up to 48 hours. Better support
options will become available in 2012.
Putting an SLA on our response times might not be wise at this stage. But
hey, I'll leave that to Runa to decide what she wants to promise. :)
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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4327#comment:3>
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