[tor-bugs] #4327 [Tor Support]: Add a note to Tor user manual that support is volunteer-based

[Tor Bug Tracker & Wiki]

#4327: Add a note to Tor user manual that support is volunteer-based
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 Reporter:  arma         |          Owner:  runa
     Type:  defect       |         Status:  new 
 Priority:  normal       |      Milestone:      
Component:  Tor Support  |        Version:      
 Keywords:               |         Parent:      
   Points:               |   Actualpoints:      
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Comment(by runa):

 Replying to [ticket:4327 arma]:
 > It might be good to put a short note in the next revision of the manual
 explaining that there *is* no customer support division at Tor.

 But there is. The "customer support division" is Runa and some members of
 Expression Technologies. The main problem here is that I don't have access
 to all types of operating systems that we support. I have a laptop that
 runs Debian, and I have Windows running as a virtual machine. But I can't
 help users with Mac OS X.

 What I could do is add a note saying that we usually get a lot of
 requests, and that getting back to everyone may take some time.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4327#comment:1>
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