[tor-bugs] #4069 [Tor Support]: Develop a short overview and walk-through of using Tor for new users

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#4069: Develop a short overview and walk-through of using Tor for new users
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 Reporter:  runa         |          Owner:  runa
     Type:  task         |         Status:  new 
 Priority:  normal       |      Milestone:      
Component:  Tor Support  |        Version:      
 Keywords:               |         Parent:      
   Points:               |   Actualpoints:      
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Comment(by runa):

 Replying to [comment:32 phobos]:
 > Replying to [comment:30 runa]:
 > > It will be shipped with the packages, but not inside the packages. The
 manual explains how to verify the package you downloaded, and also how to
 extract the package archive. Putting the manual inside the package won't
 make any sense.
 >
 > Ok, let's step back. One point of the user manual is to help users
 without, or with unsafe, web access to torproject.org, to configure tor
 correctly, and get some basic questions answers.
 >
 > Another point is to provide "tor in a nutshell with quick debugging
 tips" for users. This should help explain Tor to new people and maybe
 reduce support requests.
 >
 > We need to have the tor manual included with the packages. What's
 included already is too confusing for most users. If it's not there by
 default, I imagine few will know how to get it.

 I wonder if we're misunderstanding each other here. When I say "it will be
 shipped with the packages", I mean:

 You send an email to gettor at torproject.org with "windows" in the body of
 the message. You receive windows_en.z and short-user-manual.pdf.

 > > Also, I suggest we update the text on check.torproject.org to say
 "Hey, if you need help, download this fancy user manual".
 >
 > We should integrate this with the new check html. Do we do this for
 failures only? or as the default doc for /docs?

 I say we integrate it as the default.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4069#comment:33>
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