[tor-bugs] #3592 [Website]: lack of web forums

[Tor Bug Tracker & Wiki]

#3592: lack of web forums
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    Reporter:  cypherpunks  |       Owner:  phobos  
        Type:  defect       |      Status:  reopened
    Priority:  normal       |   Milestone:          
   Component:  Website      |     Version:          
  Resolution:               |    Keywords:          
      Parent:               |      Points:          
Actualpoints:               |  
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Comment(by runa):

 Replying to [comment:12 Sebastian]:
 > > > Unless someone can commit to replying to support requests on the
 forum, we should not make the forum an official support channel. I have
 enough support channels to keep track of as it is.
 > >
 > > Ok, now I'm a little confused. I thought that this support channel
 would be a replacement for blog comments, and a community support channel
 that's like tor-talk@ but more visible. From what I understand rt.tpo and
 tor-support@ are closed channels for help via dedicated support people.
 >
 > I think what Runa means is that the closed channels are already enough
 for her, so we shouldn't expect her to additionally pick up the Forum.

 Bingo. I'm all for having a forum and seeing users try to help each other,
 but users should not expect official support from Tor developers. If they
 need help with anything and require answers rather quickly, they should
 contact the Tor help desk.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/3592#comment:13>
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