[tor-bugs] #3478 [Torouter]: A general support plan for the Torouter
Tor Bug Tracker & Wiki
torproject-admin at torproject.org
Tue Jul 26 16:03:55 UTC 2011
#3478: A general support plan for the Torouter
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Reporter: ioerror | Owner: ioerror
Type: task | Status: closed
Priority: normal | Milestone:
Component: Torouter | Version:
Resolution: fixed | Keywords:
Parent: | Points:
Actualpoints: |
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Changes (by ioerror):
* status: new => closed
* resolution: => fixed
Comment:
We will setup an email address for the Torouter users we send a device. It
will be a mailing list that is unrelated to other Tor mailing lists.
Users with questions about the Torouter will be welcome on this list as
will all other people. The list will be created entirely for the Torouter
users benefit.
All other support may happen via IRC and private email is discouraged.
If the hardware breaks, we'd like the user to send it back to us but
otherwise the devices are generally unsupported from a user technical
support point of view.
We assume that selected users will be technically able to make the router
do new things and if they choose to do so, they'll be responsible for
unbreaking their own device.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/3478#comment:1>
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