[tor-bugs] #4750 [Company]: Mailing list for support assistants

Tor Bug Tracker & Wiki torproject-admin at torproject.org
Wed Dec 21 03:12:30 UTC 2011

#4750: Mailing list for support assistants
 Reporter:  runa     |          Owner:  phobos
     Type:  task     |         Status:  new   
 Priority:  normal   |      Milestone:        
Component:  Company  |        Version:        
 Keywords:           |         Parent:        
   Points:           |   Actualpoints:        

Comment(by arma):

 Replying to [comment:2 runa]:
 > Replying to [comment:1 phobos]:
 > > What's the name for this list?
 > How about "tor-support"? If it's a private list and only subscribed
 users can email it, it shouldn't be too big of a problem.

 Beware of the "users look around for a list that they can send their
 question to and pick this one" phenomenon. If it sounds at all like it
 will answer questions, somebody will try mailing it.

 I guess we can refuse the mails, but that just might enrage the users
 further. :)

 A name like tor-rt or tor-rt-support might be less enticing as a color for
 the bikeshed.

Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4750#comment:3>
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