[tor-bugs] #3853 [Company]: Support email flooding tor-assistants

Tor Bug Tracker & Wiki torproject-admin at torproject.org
Mon Aug 29 15:45:51 UTC 2011

#3853: Support email flooding tor-assistants
 Reporter:  atagar   |          Owner:  phobos
     Type:  task     |         Status:  new   
 Priority:  major    |      Milestone:        
Component:  Company  |        Version:        
 Keywords:           |         Parent:        
   Points:           |   Actualpoints:        
 Ok, I'm not sure if a ticket will help get the ball rolling but it's worth
 a shot. As everyone on tor-assistants@ knows we've been getting a flood of
 support email. This is most Persian, missing a subject, or otherwise
 easily identifiable but by now it's numbering in the thousands.

 Considering the number of people on tor-assistants@ this is collectively
 soaking up a lot of time. What I understand from asking about this last
 week is that making a support list was blocked on getting a ticketing
 system, which was blocked on getting a vm, which was blocked on
 hardware... and that seemed like a very odd reason to not make an email
 list. :)

 Could we please move forward with making a support@ list and shifting
 common sources of support queries (like get-tor) to use it?

Ticket URL: <https://trac.torproject.org/projects/tor/ticket/3853>
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