[tbb-dev] Tor unexpectedly exited

Matt Pagan matt at pagan.io
Sat Mar 29 19:24:23 UTC 2014

Mike Perry:
> Matt Pagan:
>> Even though I missed the IRC meeting today (sorry), I wanted to share
>> that there has been a noticeable increase lately in support requests
>> regarding a "Tor unexpectedly exited. Please restart the application."
>> message.
>> Users will get this message over and over when trying to start their Tor
>> Browser. At least some of these folks are already familiar with Tor
>> Browser ("It worked fine before"). As a response, we will usually tell
>> users to delete their current Tor Browser and download the Tor Browser
>> again, which seems to usually clear up the issue. I have not opened a
>> new ticket for this issue.
> This most frequently happens if something else (perhaps an abandoned tor
> process) is using one of Tor's network ports.

The error does not always happen after a new download, either. One user
said his Tor Browser worked the night he downloaded it, and the next
morning he got this message when he tried to start the browser again.

> Out of curiosiry, do we know if these are PT/bridge users? 3.6-beta-1 users in
> general? Or all TBB users? 

It's been observed in 3.5.3, sans pluggable transports.

Has it been observed on all platforms, or just one
> of them?

I've seen this on Mac OS and Windows.

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Matt Pagan
matt at pagan.io
PGP: 0xE9284418E360583C

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