[tbb-bugs] #28414 [Community/Tor Support]: Tor doesn't load

[Tor Bug Tracker & Wiki]

#28414: Tor doesn't load
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 Reporter:  Waaaanm987             |          Owner:  tbb-team
     Type:  defect                 |         Status:  needs_information
 Priority:  Immediate              |      Milestone:
Component:  Community/Tor Support  |        Version:
 Severity:  Blocker                |     Resolution:
 Keywords:                         |  Actual Points:
Parent ID:                         |         Points:
 Reviewer:                         |        Sponsor:
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Changes (by traumschule):

 * component:  Applications/Tor Browser => Community/Tor Support


Comment:

 Replying to [comment:2 Waaaanm987]:
 > When i open Tor Browser it automatically connects to the home page (so i
 don't have the possibility to choose to connect or use cancel button),
 where DuckDuckGo search bar is, but the pointer shows me that the client
 is still loading and if i click on it won't respond anymore. Even if i
 restart my computer the clien't doesn't work.
 Not sure to understand this correctly. Does the browser freeze when you
 try to open websites?

 > But when i shut down my PC for several hours and turn it on,the Tor
 Browser works until i close it; infact if i try to open it after some
 hours (or just minutes) turning my pc on i won't be able to use Tor.
 Can you please list the exact steps and what happens.

 > I tried turning Windows Firewall off, even kaspersky (actually Tor
 Browser works for me even with both opened), but nothing works, if not
 shutting down the PC for many hours.
 It's hard to see how shutting down the computer influences Tor's behavior
 contrary to restarting Tor Browser. Please also here list the exact steps
 with expected and actual behavior that could help us to reproduce the
 issue.

 > It's frustrating...
 > My operating system is Windows 10, and yes, i have the latest version.
 > My network is fine.
 > Sorry for my bad english.
 If network interference could be an issue, please try using a Bridge:
 https://tb-manual.torproject.org/en-US

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/28414#comment:3>
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